Stereo+ Privacy policy

Stereo+ Privacy policy

Our commitment to protect your personal information

Stereo+ recognizes the importance of protecting your privacy. While you are shopping in one of our stores or surfing our website, we want to ensure that your experience is done safely. In this regard, we have developed this privacy policy to explain our practices relating to collection, use and disclosure thereof.
This policy applies when visiting our stores or website where your personal information may be collected and used.

What information does Stereo+ collect on its website?

You can browse our website anonymously. However, to access certain special features, you may be urged to enter personal information including:
- Name
- Email address
- Mailing address
- Phone number

to create your customer account, to answer your questions and to be able to contact you to offer you an excellent service. 

Under no circumstances shall Stereo+ collect your banking information on its website.

What information is collected by Stereo+ during an in-store visit?

When purchasing a product or service in a Stereo+ store, you must provide us with certain personal information, such as your coordinates and information concerning payment (for example, credit card) so that we can proceed with the transaction. We use this information for delivery, service on products, home installations, warranty coverage and rebate claims. When a Stereo+ advisor collects this information, we also ask permission to use this information to send you promotional messages about products and services.

How is your personal information used?

Stereo+ may use your personal information for various business purposes. For example,
- To offer customer support in answering your questions on products, services or any other request for information or for your complaints;
- To conduct surveys in order to improve our services;      
- To measure and improve the effectiveness of our website or our marketing efforts; 
- To customize our online content or in-store offers according with your preferences; 
- To offer you, at your request, additional products and services;
 Other purposes as described in this privacy policy.

Your consent

Stereo+ will not collect, use, or disclose your personal information without your consent, except where required or permitted by law.  When you choose to provide us with your personal information, you consent to the use of this information as identified in this privacy policy and as may be further identified at the time of collection. You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information.  If you choose to be included in our mailing lists or if you have subscribed to our newsletter, we always offer you the opportunity to be excluded from the lists or to unsubscribe. 

Information collected automatically by our website

Like many other online businesses, we automatically collect certain, non-personal information about website users. This information cannot identify you. This includes the IP address of your computer, IP address of your Internet service provider, the date and time that you visited the website, website Internet address where you are able to directly access our site, the operating system you are using, the sections of the website that you visit, pages of the website that you read, and images that you see as well as content downloaded from the website.

This non-personal information is used for website and system administration as well as to improve the site.

Does Stereo+ the disclose information it collects?

Stereo+ will not disclose your personal information. However, we may share your information with third parties acting on our behalf or in cases provided and required by law.

How can you verify your information?

You can access your online profile on our website at any time to verify, update, correct or even delete your personal information.  By contacting us, you can ask us questions about the information we keep and what we use it for. You can also ask us to change your preferences for the use or disclosure of your information or ask to no longer receive communications from us.

May this privacy policy be changed?

This policy may be changed over time to adapt to the changes in our services, in technology and in the laws.  We may add, change, or remove portions of this policy, if we believe that it should be done.  Each time this policy is updated, we indicate the date on which the modifications were made.

Sign-up for the newsletters

Stereo+ also offers a variety of newsletters and promotional material.  When you choose to enrol, we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may unsubscribe at any time by using the unsubscribe link included in the footer of the newsletter or by “click here.”  Our subscriber list is never sold or rented to third parties. 

Links to other websites
Our website may contain links to other websites or Internet resources. When you click on one of those links, you are contacting another website or Internet resource. Stereo+ is not responsible for those other websites or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.

How can I communicate with Stereo+?

Stereo+ is responsible for all personal information in its possession. Our privacy manager must ensure that Stereo+ is in compliance with the principles described here.  For all questions, concerns or complaints about this privacy policy, please contact us at the following:

By email:          [email protected]
By telephone:   1-819-378-2303
By mail:            Stereo+
                         Attention: Privacy officer
                         5715 Gene-H-Kruger
                         Trois-Rivières  (Québec)
                         G9A 4N9